Why hospitality enquiries get missed
The booking enquiries come in while the floor is slammed: a flurry of Instagram DMs at dinner service, a website message during the lunch rush, a "do you have a table Friday?" text no one sees until close. Each unanswered message is a cover that walks. An always-on agent answers the moment it lands, so the booking is secured instead of lost to the busy.
What the agent handles for a venue
It does the front-of-house admin that eats your team's attention during service, in your venue's tone, and hands you only what genuinely needs a human:
- Answers the common questions: hours, location, menu, dietary options, parking.
- Takes and confirms table bookings, and manages changes.
- Captures function and large-group enquiries with all the details.
- Replies to Instagram and Facebook DMs instantly, day or night.
- Escalates anything unusual to your team rather than guessing.
Which channels does it cover?
Diners book and ask wherever they already are, and for hospitality that is increasingly social DMs. One agent covers every channel with the same instant, on-brand reply.
| Channel | What the agent does |
|---|---|
| Instagram & Facebook | Answers DMs and comments, takes bookings, captures functions |
| Website live chat | Books the visitor before they leave the page |
| SMS | Confirms and manages bookings by text |
| Replies to enquiries and function requests on-brand | |
| Holds a full booking conversation |
Setup, cost and staying in control
A standard deployment runs month-to-month with no lock-in, and the go-live timeline is confirmed in your written quote. Most venues start in the low four figures monthly, with a written quote after a 30-minute consultation. The agent is tone-matched to your venue before launch, and your team keeps full control: every conversation is visible in real time, and staff can take over any thread by simply starting to type.