Attorus is the AI front desk for service departments and independent workshops. It answers the service line 24/7, books logbook work straight into the diary, sends the reminders that stop no-shows, and chases the customers who've quietly lapsed.
Australian-built and managed from Adelaide. Openly AI, and happy to prove it works before you commit.
Attorus Agent 7:45 pm Your service advisor is mid-handover with a customer at the counter while the phone rings out. The caller does not leave a voicemail. They ring the next workshop on Google and book the logbook service there.
People remember the service is overdue at 8pm with the fridge open. If they cannot lock in a slot right then, the chain workshop with online booking gets the job at 8am, and you never knew the enquiry existed.
Everyone who skipped their last service is sitting in your service history, slowly drifting to the chains. Ringing them is nobody’s job, so quiet weeks stay quiet and the hoists sit still.
Techs on the tools can't run the front desk, and advisors can't be in two places. The agent answers and books while the bays stay busy.
Phone, SMS, website chat and Facebook, around the clock. The Saturday morning rush and the 8pm booking attempt both get answered on the first ring.
Logbook service, tyres, brakes, diagnostics. It captures rego, make and model, asks the right questions about the fault, offers real slots and locks the job into the diary.
SMS confirmation at booking, a reminder the arvo before, and one-tap rescheduling. A forgotten booking becomes a moved booking instead of an empty bay hour.
Service-due and win-back campaigns go out automatically on a schedule you approve, and recall or seasonal pushes, like pre-rego checks, run on request.
A caller wants a logbook service for a 2022 Ranger. The agent checks bay availability against the diary, offers Tuesday 8:00 AM or Wednesday 1:00 PM, and takes Tuesday. It captures the rego, the odometer reading and a note about a rattle over speed humps.
Booked for Tuesday 8:00 AM. SMS confirmation with drop-off instructions, the rego and service notes attached to the customer record, and the advisor sees the whole thing on Monday morning without re-typing a word.
Every call picked up, even with the counter three deep and both advisors flat out.
The diary fills overnight while the roller door is down.
Confirmations, reminders and easy rescheduling protect every booked bay hour.
Lapsed customers get a friendly chase before the chain workshops get them.
One system across every location, routing each caller to the right diary, with one report for the group.
When both advisors are serving, the agent catches the calls that would have rung out.
Automotive is a phone trade first. Phone and SMS carry the bookings and the missed-call text-backs, email handles quote threads and fleet work, and live chat picks up the people comparing workshops on Google before they ring anyone.
Connected during onboarding and done for you. Running something that is not listed here, bring it to the consultation and we will tell you straight whether it plugs in.
It quotes only from the price list you supply, and flags anything non-standard for a human callback. It never invents a number to keep a caller happy.
Anyone in your CRM is recognised, so the rego and the service history come up with the conversation rather than being asked for again.
Yes. SMS or email reminders are attached to every booking automatically, on the channel the customer used.
It books into your calendar today, and we build custom connections into your existing tools during onboarding. What that looks like for your systems is scoped on the call.
The agent is trained on your knowledge base during onboarding, so it handles the questions you want it to handle. Anything outside scope, like a driveline quote that needs eyes on the car, goes to your team with a summary of the conversation. It never makes answers up.
Yes. It is built multi-site from day one. It routes each caller by location, books into the right diary, and gives the group one report across every site.
The demos being produced for this page are recorded off a real Attorus bot, so you can judge for yourself. The conversation is natural, and anyone who asks for a human gets one, straight away.
Yes. Outbound SMS and email sequences to your own customer list, covering service-due reminders, win-backs, recalls, and seasonal pushes like pre-rego checks.
It is done for you. We train the agent on your services, your bays and your booking rules, connect your channels and diary, and test it before it goes live. Exact scope and timing are confirmed on the call.
Yes, openly. We sell Attorus as an AI front desk, and this page and our sales calls say so plainly. How it is presented to your customers is agreed with you during onboarding.
Cost is the question everybody asks first: how much does this actually cost? The rest are on the FAQ.
Every answered call is a booked bay hour, and every reminder is a no-show that didn't happen. Book a 30-minute call and see it on your own service line. A few extra booked bay hours a month cover it.
Every service booking is the same handful of questions. See automated appointment booking