10:47 pm · sizing question
Carts die waiting for answers
A sizing or shipping question at checkout is a sale ready to happen. If the answer comes tomorrow, the order went to whoever replied tonight, and your ad spend just paid for their customer.
Industries · E-commerce
Your store never closes. Your inbox shouldn't either.
Attorus is the AI front desk for online stores. It answers pre-purchase questions in seconds, holds the line on drop days, takes the where-is-my-order load off your team, and brings lapsed customers back for the next order.
Australian-built and managed from Adelaide. Openly AI, and happy to prove it works before you commit.
Attorus Agent 10:47 pm Hey, does the Field jacket run true to size? I'm usually a medium.
It runs a touch roomy, so most mediums stay medium. Want me to check the olive for you?
Yes please. And would it reach Perth by Friday?
Olive in medium is available, and express to Perth lands Thursday if you order tonight. Want the link?
Answering across
01 / The problem
drop day · DMs flooded
Launch days bury your inbox
The drop goes live and the DMs, comments and emails pile up faster than anyone can type. The hype window lasts hours, and every unanswered question inside it is money left on the table.
wismo · every single morning
"Where's my order?" eats your week
Your team spends every morning answering the same ten questions about tracking, returns and sizing instead of building the store. The support load grows every month. Headcount cannot.
Orders out · questions answered
Your team should be packing orders, not typing the same ten answers. The agent takes the inbox while the parcels go out.
02 / How it works
Answer, qualify, book, follow up.
01
Converts the browser before they bounce
Sizing, fit, fabric, shipping cutoffs, returns. Pre-purchase questions get answered in seconds on live chat and DMs, while the buyer still has the cart open.
Sizing & fitShipping cutoffsLive chat
02
Holds the line on drop day
Instagram and Facebook DMs and comments answered instantly at any volume, in your brand voice, so launch-day hype turns into orders instead of apologies.
Drop daysIG DMsComments
03
Takes support off your plate
Order status, returns, exchanges and policy questions handled from your own policies. Edge cases escalate to your team with the full thread attached.
WISMOReturnsEscalation
04
Brings customers back
Enquiry and quote follow-ups run at day 3, 7 and 14 until there is an answer, and lapsed customers get a re-order nudge on a schedule you approve, straight from your own list.
Day 3/7/14Re-order nudgeWin-back
03 / A worked scenario
A reel viewer in Auckland, answered before they scroll on.
Customer Saw your reel, do you ship to Auckland?
Attorus Agent We do. NZ orders ship from Sydney and land in 3 to 5 business days. Which piece were you looking at?
Customer The linen set in oat.
Attorus Agent In stock in every size. Want me to send you the link, or take the order details here?
Product linked, shipping answered from your real policy, and the conversation logged against the customer. If they go quiet, a single day 3 nudge goes out on the same channel and stops the moment they reply.
04 / What it does
Built for the way your week actually runs.
01
24/7 pre-purchase answers
The question gets answered while the cart is still open.
02
Drop-day DM cover
Every DM and comment answered at launch volume, in your voice.
03
WISMO off your desk
Tracking, returns and exchange questions handled from your policies.
04
Your brand voice
Tone-matched during onboarding, so it reads like you, not like a widget.
05
Win-back campaigns
Lapsed customers nudged back for the next order on a schedule you approve.
06
One inbox, every channel
Instagram, Facebook, email, SMS, WhatsApp and live chat in one thread per customer.
05 / Channels and integrations
The channels that matter here, plugged into what you run.
Channel fit
Live chatInstagramMessengerEmail
E-commerce questions arrive where the marketing lives. Instagram and Messenger carry the ad and reel traffic, live chat catches the people already on the product page, and email handles order disputes and the formal threads.
Integration strip
Meta Graph APIGmailIntercomCustom embed
Connected during onboarding and done for you. Running something that is not listed here, bring it to the consultation and we will tell you straight whether it plugs in.
06 / FAQ
Fair questions, straight answers.
Does it handle returns?
It applies the returns policy you supply and starts the process, escalating the edge cases to your team with the order attached.
Can it sell, not just support?
It can recommend from your product data and hand a ready-to-buy customer a checkout link, rather than treating every conversation as a support ticket.
Which channels matter for e-commerce?
Live chat, Instagram and Messenger carry most of the volume, and email handles the formal threads. All four are one agent with one memory, so a customer never repeats themselves.
Can it tell customers where their order is?
It answers order and delivery questions from your policies and processes, and we build custom connections into your existing tools during onboarding so more of that happens automatically. What that looks like for your stack is scoped on the call.
Will it sound like our brand?
Yes. It's tone-matched to your brand voice during onboarding, from how you greet customers to how you handle a complaint, and you approve it before it goes live.
Can it handle comments as well as DMs?
Yes. Comments and DMs on Instagram and Facebook are core channels, including the flood that comes with a drop or a post that takes off.
What happens when it can't answer?
It escalates to your team with the full conversation attached, instead of guessing. It only answers from your products, policies and approved knowledge. It never makes answers up.
Does it do discounts or price negotiations?
Only what you allow. It follows your policies exactly, never invents a discount, and hands anything outside the rules to your team.
How long does it take to go live?
It is done for you. We train the agent on your products, policies and tone, connect your channels, and test it before it goes live. Exact scope and timing are confirmed on the call.
Is it really AI? Will customers know?
Yes, it is AI, and we sell it as exactly that. This page and our sales calls say so plainly. How it is presented to your customers is agreed with you during onboarding.
Cost is the question everybody asks first: how much does this actually cost? The rest are on the FAQ.
Start
Answer in seconds. Sell while you sleep.
Every question answered while the cart is still open, every drop handled, every lapsed customer nudged back. Book a 30-minute call and see it on your own store. If it saves a slice of the enquiries you already pay to generate, it covers itself.
Order questions do not keep business hours. See after-hours enquiries