Terms of Service

1. Parties and acceptance

These terms are an agreement between Attorus Pty Ltd (ABN 44 695 795 763) ("Attorus", "we", "us") and the client named in the proposal or order that refers to them ("you").

They apply from the date you accept the proposal or order. Continuing to use the service after your agent goes live also counts as acceptance, whether or not the proposal has been signed.

Where a proposal or order says something different from these terms, the proposal or order wins for that point only.

2. The service

Attorus builds, deploys and operates a custom AI communication agent for your business, across the phone and message channels set out in your plan.

The service includes the agent itself, the console where you watch and take over conversations, the integrations we connect on your behalf, the follow-up sequences configured for you, and the monthly improvement work described in your plan.

The agent answers from the business data, pricing, availability and policies you supply. It does not invent answers, and it escalates to your team when a question falls outside what it has been given.

3. Your responsibilities

You are responsible for the accuracy of the business data and knowledge you supply. The agent answers from that material, so out-of-date pricing or availability produces out-of-date answers.

You must have a lawful basis to contact the people the agent contacts on your behalf, and you must comply with the Spam Act 2003 (Cth) for electronic marketing messages and the Do Not Call Register Act 2006 (Cth) for outbound marketing calls.

Call recording consent rules differ by state. Where recording is enabled you are responsible for making the disclosure your state requires. We configure the wording with you at onboarding.

You are responsible for keeping your console credentials secure and for the actions of users you authorise.

4. Openly AI

The agent identifies as AI when a customer asks, and it is never configured to claim to be a specific named human.

You may not ask us to configure impersonation of a real person, and we will decline a request to do so. This one is not negotiable, because it is the difference between an assistant and a deception.

5. Fees and billing

You pay the monthly plan fee in advance, plus the one-time setup fee stated in your written quote. The setup fee covers training, integration and staged testing before go-live.

Usage inclusions, such as conversation volume and channel coverage, are set out in your plan. Usage beyond those inclusions is quoted before it is charged.

GST treatment is stated on each invoice. Fees are in Australian dollars unless the quote says otherwise.

Accounts more than 14 days overdue may be suspended after written notice. We will not suspend an agent without telling you first.

6. Term and termination

After the initial deployment the agreement runs month to month. There is no minimum term beyond the month you are in.

Either party may end the agreement with 30 days written notice. We may also end it immediately if you use the service in a way clause 10 prohibits.

On termination we provide a reasonable export of your conversation data on request, and then delete it in line with the retention schedule on our security page.

7. Data and privacy

Your data is used to operate and improve your own agent, and for nothing else. It is never used to train models for other clients or third parties.

Our security page sets out what we collect, where it is hosted, who can see it and how long it is kept. Our privacy policy covers how personal information is handled under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

8. Service changes and maintenance

We improve the platform continuously. Where a change materially affects how your agent behaves, we give you reasonable notice before it lands.

Emergency maintenance, including security patching, may happen without notice. We tell you afterwards if it affected your service.

9. Intellectual property

Attorus retains all rights in the platform, the tooling and the methods used to build and run agents, including improvements made while working with you.

You retain all rights in your data, your brand materials, your business knowledge and the content of conversations your agent handles. Nothing here transfers ownership of any of that to us.

10. Acceptable use

The service may not be used for anything unlawful, deceptive or harassing, and it may not be used to impersonate a real person.

The service is not an emergency service. It must not be presented to your customers as a way to reach emergency assistance, and an agent should route urgent situations to the escalation path you configure.

We may pause an agent that is creating a legal or safety risk. Where we do, we tell you why and what needs to change before it goes back on.

11. Liability

AI outputs are probabilistic. The agent answers only from the data you approve and escalates outside it, but it is not guaranteed to be correct in every conversation, and you remain responsible for reviewing what it says in your console.

To the extent the law allows, our total liability for any claim connected with the service is capped at the fees you paid us in the 12 months before the claim arose, and neither party is liable for indirect or consequential loss.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

12. Disputes and governing law

If something goes wrong, tell us and we will try to sort it out in good faith. If that has not worked within 30 days, the parties will attempt mediation before starting proceedings.

These terms are governed by the laws of South Australia, and the parties submit to the courts of that state. Nothing here stops either party seeking urgent injunctive relief.

13. Notices and amendments

Notices are given in writing by email to the addresses on the proposal, and are taken to be received on the next business day.

We may change these terms with 30 days written notice. If a change is one you are not prepared to accept, you may end the agreement under clause 6 before it takes effect.